Jobbörse

Service Management Analyst (m/f/d)

Veröffentlicht am 20. Okt. 2026

Im Job Fit analysieren

Hays Professional Solutions GmbH

Aschheim

EnglischBefristeter VertragDeutsch nicht nötig

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Job Fit

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Gehalt (Schätzung)

Schätzung: etwa 48.000 €/Jahr

Über diese Stelle

Our client is a renowned international corporation and a market leader in its respective business areas

### Your Benefits:

Join a renowned international corporation
Modern and international work environment
30 days of annual leave per year
Dedicated support from Hays throughout the entire recruitment process and ongoing assistance during your assignment with the client

### Your Duties:

Close collaboration with the Business Service Owner
Responsibility for the purchases and invoice handling which includes the creation of reports and analytics which generate insights and support the decision making of the Leadership team
Working with the IT Business Service Scorecard to analyze Service Level fulfillment
Build up a root cause analysis dashboard in order to identify and initiate actions to maintain agreed service levels
Support Budget- and Forecast process in conjunction with the Business Service Controller
Access handling of consultants supporting DM and creating a dashboard which gives the needed transparency

Strong communication and collaboration skills
Service orientated, business benefit and value driven
Have an appetite for sharing experience and knowledge to develop competencies within IT colleagues
Master’s-Bachelor degree or similar in a relevant area and working experience
Analytical thinking and data driven with Finance background
Fast learner, logical understanding and motivation to work in a challenging surrounding
Independent way of working, self-confident appearance at times on management level
Knowledge in Power BI, Robotic Process Automatization (RPA), Microsoft Power Platform
Very confident in using MS Office applications (PowerPoint, MS Excel, MS Word, MS Teams & Sharepoint)
Fluent in English (written and verbal)
Ability to work proactively with limited supervision

With over 15 years of experience in the pharmaceutical and chemical industry as well as in biotechnology and medical engineering, we know the key contacts at companies that are recruiting for challenging jobs with real potential. The current high demand for staff has opened up exciting opportunities for dedicated experts who want to develop professionally and to further their careers. As recruitment specialists with an international network of contacts, we can offer you decisive advantages – completely free of charge. Register with us and reap the benefits of interesting job offers that match your skills and experience.

Service Management Analyst (m/f/d)

Job Fit

Über diese Stelle

### Your Benefits:

### Your Duties:

### Your Qualifications:

### About Hays:

Eckdaten der Stelle

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