After Sales & Commercial Excellence Manager

Job Description: Our client is an international B2B technology business looking for a commercially strong After Sales & Commercial Excellence Manager to drive service growth, process excellence, and sales transformation. This role offers strong visibility and the opportunity to build scalable commercial and service structures in an international environment. Acting as a bridge between strategy and execution, you will help translate growth ambitions into practical concepts, clear processes, and measurable results across sales and service.

Your Role You will develop aftersales into a profitable growth area by shaping service offerings, identifying opportunities, and translating them into practical commercial concepts. You will design scalable service and repair structures, including business cases, governance, KPIs, and performance follow-up. You will simplify and harmonize commercial processes across sales and service to improve speed, transparency, ownership, and customer responsiveness.

As key user of the digital sales tool, you will improve system usage, data quality, standards, dashboards, and user adoption. You will support sales transformation by structuring workstreams, aligning stakeholders, tracking progress, and ensuring measurable results. Your Profile You are a commercially minded professional with experience in commercial excellence, sales operations, or service business development in an international B2B environment.

You combine strong analytical skills with a pragmatic, hands-on approach and are confident working with business cases, KPIs, profitability analysis, and digital sales tools. Beyond your technical expertise, you know how to lead cross-functional initiatives, create alignment between senior and operational stakeholders, and deliver results through influence, clear communication, and disciplined execution. With your resilient, data-driven mindset, fluent English, and willingness to travel internationally when required, you are well equipped to make a tangible contribution to commercial performance and service growth.