Lead Data Support Agent & Product Owner (f/m/d)

Beschreibung

We are looking for an experienced Lead Data Support Agent & Product Owner (f/m/d) for our Data Platform Area. In this position, you will establish and lead a newly formed team responsible for Data Platform Level 1 (L1) support and the development of a unified Data Platform Super Agent within AllianzGI’s Data Platform Area.

The role combines product ownership, operational support leadership, and platform integration expertise to build a central "front door” to the data platform. This includes ownership of L1 support processes, as well as the design and implementation of a "Google-like” human interface and a machine-to-machine (MCP) interface enabling seamless access to data products, metadata, lineage, and platform services.

You will play a key role in driving data platform adoption, usability, and operational excellence, working closely with Data Platform teams, Data Product teams, Enterprise Data Office, and business stakeholders.

This position will be based in Frankfurt.

What you will do

• Establish and lead the ODP Data Support function, including design and implementation of processes, SLAs, governance, and continuous improvement of support operations with close alignment across the data value chain including IDS
• Own the end-to-end incident and service request lifecycle, ensuring effective intake, triage, resolution, and escalation to L2/L3 teams while maintaining high user satisfaction
• Define and drive the product vision, roadmap, and backlog for the Data Platform Super Agent, ensuring alignment with Data Platform strategy and stakeholder needs
• Deliver a unified "Google-like” access layer enabling intuitive discovery and interaction with data products, metadata, lineage, data quality, and platform services
• Establish and evolve machine-to-machine (MCP/API) interfaces to enable applications and agents to programmatically access platform capabilities
• Drive the integration of Data Platform capabilities (e.g., data catalogue, business glossary, lineage, data quality, data products) into a consistent and seamless user experience
• Collaborate closely with Data Platform teams, Data Product owners, and Enterprise Data Office to ensure alignment on standards, metadata quality, and platform usability
• Build, lead, and develop a high-performing cross-functional team, fostering a product-oriented, service-driven, and agile delivery culture

What you bring

• Strong experience in data platforms and data management, including data catalogue, metadata, lineage, and data quality concepts
• Proven experience in product ownership and/or service operations (L1/L2 support), with ability to balance run and change
• Solid understanding of IT Service Management frameworks (e.g., ITIL) and incident, problem, and request management processes
• Experience with API-first architectures and platform integration, enabling seamless system-to-system interaction
• Familiarity with Artificial Intelligence (AI)-driven interfaces, search technologies, or knowledge systems, ideally in a data or platform context
• Strong stakeholder management skills, with the ability to work effectively across business, technology, and governance functions
• Excellent analytical and problem-solving capabilities, combined with a structured and solution-oriented mindset
• Strong communication skills in English both written and spoken, with the ability to translate technical concepts into business-relevant outcomes

What we offer

• We empower our employees by ensuring flexible work arrangements that maintain a balance between performance, productivity, career development and personal priorities (e.g., hybrid model/ flexible working hours)
• Securing your future: Access to company pension/savings plans
• Family support (relocation/ childcare facilities)
• Company share purchasing plan
• Mental health and wellbeing programs
• Mobility solutions (Jobrad bike leasing, subvention Jobticket)
• Career opportunities within the entire Allianz Group
• Self-guided learning & development
• Volunteering time
• … and so much more!

About Allianz Global Investors

Allianz Global Investors is a leading active asset manager, managing assets for individuals, families, and institutions worldwide. Our shared goal to shape a future of opportunity for our clients is foundational to our culture and our values. We look to attract, and actively nurture, individuals with the drive to achieve excellence at every stage of the investment experience.

We believe an inclusive culture is key to a flourishing workforce. Not only do we celebrate the broad range of experiences, backgrounds, and attributes that our workforce brings, but we support our people to live and work in a way that promotes their own wellbeing.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer.

We are united by a shared commitment: to put our clients first and at the centre of everything we do. Their needs inspire our thinking and guide our actions.

Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our clients and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

If you feel inspired to promote the active asset management experience, this is the place for you. Join our international, technology-enabled, and agile environment. Simply upload your CV in English to apply for this position.  If you need support to navigate our websites or at any stage during your application, please send an email with your request to .

Great to have you on board. Let's care for tomorrow.

How to Apply: Applying is quick and easy. Simply upload your CV, complete your personal details, confirm your consent for AI support in the "Additional Information” section, and submit your application.

To support our recruiters, we use Fit Score—an AI‑powered tool that highlights how closely your profile aligns with the role. This helps us review applications more efficiently and focus on what matters most: your skills and experience.

Good to know: The Fit Score is a support tool only. At Allianz, technology never replaces human judgment. Every application is carefully reviewed by our recruiting teams, ensuring a fair, thoughtful, and personal hiring process.

104772 | Data & AI | Professional | n.a. | Allianz Global Investors | Full-Time | Permanent

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