Technical Support Engineer (C#, JavaScript) (all genders)

About Text Control

Bridge customer needs and product development in a tech-driven role.

We are always working to improve our products. If you are a passionate developer - help us!

If you want to work in product teams and be responsible for your own support cases or key accounts, Text Control is the place for you.

Text Control specializes in the development of software components for document processing. With offices in Charlotte, North Carolina, USA and Bremen, Germany, we serve customers worldwide. Our components have been deployed in millions of software installations and are used every day. Digital transformation is changing all business processes. In almost every business process, documents are created, exchanged or archived. Our technologies help to integrate these document processes into client, web and cloud applications.

Your tasks

TLDR

Join Text Control as a Technical Support Engineer for our document processing products. You will provide support via email, chat, and phone, reproduce issues, and collaborate with development teams to enhance our products. You will be the vital interface between customers and developers.

Responsibilities

• Provide technical support for our products including TX Text Control, TX Spell and DS Server via email, live chat and in phone calls.
• Reproduce problems and discuss them with development teams.
• Contribute to product development based on problems and feature requests.
• Act as an interface between the requirements of the customer and the development teams.

The following skills are useful

The position requires excellent English skills, experience with C++, C#, or JavaScript, and the ability to work independently in our performance-oriented yet relaxed atmosphere.