IT System Administrator (m/f/d)

Your tasks: We are looking for an IT System Administrator to operate the internal IT landscape across multiple locations. This role combines hands-on system administration with operational ownership, security responsibility, and continuous improvement of IT services. IT Operations & Infrastructure Administer and support Microsoft 365 services (Teams, Exchange, SharePoint, OneDrive) Manage identity, access, and user lifecycle using Azure AD (Entra ID) Configure, deploy, and manage Windows and macOS devices using Microsoft Intune MDM Operate and maintain on-prem and virtualized environments (VMware / ESXi) Maintain local network infrastructure including switches and wireless LAN controllers End-User Support & Service Management Own and operate the IT service desk using Jira Service Management Provide first- and second-level support with a strong focus on service quality Ensure timely incident resolution and clear communication with users Security & Compliance Operate endpoint protection, email security, and firewall solutions Ensure secure onboarding and offboarding processes in cooperation with HR Maintain IT practices aligned with GDPR and internal security standards Ownership & Collaboration Act as the IT operations contact across all company locations Collaborate closely with Technology, HR, Finance, and Operations teams Your skillset: Hands-on experience as an IT System Administrator or similar role Strong experience with Microsoft 365, Azure AD (Entra ID), and Intune Experience supporting Windows and macOS environments Hands-on experience with Jira Service Management or similar ITSM tools Understanding of IT security fundamentals Experience managing IT assets, vendors, and suppliers Ability to work independently with a strong ownership mindset Working proficiency in german and english What we offer: Modern office spaces in Berlin with flexible remote work Meaningful work as the market leader in funeral technology Direct influence on the technical direction of a company in transformation Dog-friendly office