Front Office Agent

# Front Office Agent

## Job Description

The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure. Your duties will also include the following:

• Looking after our guests, including check-in and check-out
• Reviewing and processing bookings, overbookings and options
• Invoicing, including managing payments, as well as cash transactions and cashing up
• Organisational and administrative tasks in both our front and back office (e.g. managing no-shows, answering emails)
• Gaining interdepartmental insights into new areas of activity by working in our multicultural teams

## Benefits:

• **Bonus program:** The better the guests rate their stay, the higher the bonus!
• **Make an international career:** Discover a variety of career opportunities in our hotels nationally and internationally, or join one of our numerous new openings.
• **Staff discounts:** Benefit from attractive staff rates in all of our hotels throughout Europe and the USA.
• **Develop personally and professionally:** With an extensive onboarding, annual trainings and coaching at our One University, you will hit the ground running.