Senior Specialist Digital Solutions for Electric Light Commercial Vehicles (all genders welcome)

Introduction

Join the movement and find new inspiration.

We Have An Exciting Opportunity As

Senior Specialist Digital Solutions for Electric Light Commercial Vehicles (all genders welcome)

at the Kia Connect GmbH in Frankfurt/Main, Germany.

Deine Aufgaben

• Research B2B automotive trends, analyze customer behavior, and help align digital products with the needs of future customers.
• Define the Fleet Management Solution (FMS) in collaboration with stakeholders, prioritize features, and ensure the implementation of an integrated solution across all customer touchpoints (customer portal, head-unit and driver app).
• Review the business model of the FMS and the API to ensure a profitable approach.
• Define and implement the sales process for the new FMS.
• Develop, set-up and run the support process for digital solutions to ensure high customer satisfaction.
• Collaborate closely with data experts to ensure the end-to-end data pipeline (vehicle to customer frontend).
• Develop training and marketing materials in collaboration with internal subject matter experts to promote the new FMS and explain it to internal and external stakeholders.
• Collect, track, and analyze customer feedback to generate ideas for new functionalities or further developments.
• Approach challenges with an open mind, seeking new opportunities to enhance the customer experience and maintain competitiveness.

Dein Profil

• University degree in business administration or economics with a focus on strategy, business development
• 5 years of experience in the B2B Commercial/automotive environment