IT Support Technician

Find the whole world in one office. Boost your career with awesome people!

What you will do:

• Provide L1, L2, and L3 technical support across macOS (80%), Windows, and Linux for accounts, devices, SaaS access, network, and meeting rooms, including leadership support.
• Set up, remove, and maintain technical equipment (meeting rooms, network) across our HQ offices (3) and maintain a park of 500+ workstations onsite in Hamburg and remotely.
• Execute account provisioning, device preparation, Day-1 desk support, and access revocation checklists during onboarding and offboarding.
• Manage the IT warehouse, local inventory, loaner pools, and repair coordination with external logistics partners.
• Enforce proper security standards across all local machines and network environments.
• Maintain Confluence solutions and user guides while flagging repeat issues for self-service or automation.
• Contribute to the company's IT journey towards zero touch.

Who you are:

• 4-6 years of experience in IT Support roles or equivalent experience
• Strong knowledge of working with Windows and Mac
• Strong troubleshooting and critical thinking skills
• Independent, reliable way of working, high motivation, and hands-on mentality
• Expertise in various fields such as operating system administration, network security setup, infrastructure fallbacks, and process automation is highly valued. (While it's beneficial to have prior experience in these areas, we also welcome individuals who are eager to learn and passionate about these topics.)
• You communicate fluently in both German and English.
• Good to have: Experience in onboarding, coaching, and mentoring working students, interns, and other more junior colleagues
• On-site Commitment: This role is 100% on-site at our Hamburg headquarters to ensure effective communication and hands-on management. But no worries, our office is amazing! 🙂

Fuel for the Journey: Benefits to Support Your Ambitions

• Invest in Your Future: Regular feedback and our development program support your growth, helping you expand your skill set and achieve your career goals.
• Easy Arrival to applike: From signing to settling in Hamburg, we’ve got you covered.
• Live Your Best Life, at Work and Beyond: Flexible working hours. Enjoy 30 vacation days, and free access to an in-house gym with lots of different fitness classes and mental health support through our Employee Assistance Program (EAP).
• Thrive Where You Work: Enjoy the Alster Lake view from our central office with top-notch equipment, fun open spaces, and a large variety of snacks and drinks.
• Join the Community! Participate in regular team and company events, including hackathons and social gatherings. We work together, and we celebrate together, too.

The Interview Process:

• 1st: Interview with TA
• Case Study
• 2nd: IT Support Team Lead and Senior IT Manager
• 3rd: Getting to know the IT Team and our Managing Director

Our mission is to create an inspiring work environment for amazing people to achieve extraordinary things. Be part of it !

Skip writing cover letters. Tell us about your most passionate personal project, your desired salary, and your earliest possible start date. We are looking forward to your application!

We welcome applications from people who will contribute to the diversity of our company.

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Quelle: Statistisches Bundesamt (Destatis), Tabelle; dl-de/by-2-0; eigene Berechnung