Customer Support Manager

What you’ll do

• Be the first point of contact for our customers: answering questions, sharing advice, solving problems, and keeping satisfaction sky-high
• Co-own our Product Documentation and Help Center and prepare drafts, screenshots & GIFs
• Jump on calls with leading brands and agencies, ensuring they feel supported, heard, and championed across our product and engineering teams
• Act as the voice of the customer, providing actionable feedback to marketing, sales, and product
• Onboarding new colleagues to our support processes and helping them with day-to-day questions
• Help design and scale our CX process - from improving our help center to optimizing our AI assistant and support workflows to make your own life easier every day
• Support the launch of customer initiatives like events, webinars, and AMA sessions to engage and grow our user community

What we’re looking for

• 2+ years of Customer Success or Support experience, ideally at a fast-growing SaaS startup
• Familiarity with help desk systems and other support tools such as Intercom, Zendesk or Plain
• A self-driven, AI-native problem-solver who knows how to get shit done
• Clear and warm communication skills - whether over email, chat, or live calls
• English and German language fluency

Bonus Points

• Exposure to customer support automation & reporting
• Basic SEO/GEO skills and first touchpoints with tools in that space
• Experience working in a high-growth, venture-backed startup environment

What we offer

• Exciting and challenging work with real impact and ownership at one of Europe’s fastest-growing Series A startups
• Regular team events and offsites
• Competitive salary and meaningful equity: everyone at Peec owns a piece of the upside
• Paid Meal and Uber rides home when working late
• One of the most beautiful office spaces and work environments in Berlin

Compensation: €55K – €70K • Offers Equity

• • €55K – €70K • Offers Equity

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Quelle: Statistisches Bundesamt (Destatis), Tabelle; dl-de/by-2-0; eigene Berechnung