Technical Account Manager - Senior Care (m/f/d)

• Own the technical relationship with a portfolio of 12 to 15 care groups, building a deep understanding of their EHR setup, infrastructure, open topics, and key stakeholders
• Maintain a technical account plan for every customer, covering their integration landscape, planned changes, open risks, and requirements for upcoming rollout waves
• Lead release pre-briefings and technical reviews, helping customers understand the impact before changes affect their operations
• Stay close to every issue across your accounts: Technical Support manages the queue, while you manage the relationship and provide the account context needed to accelerate resolution
• Identify recurring themes across customers and turn them into actionable feedback for Product and Engineering

🤝 YOUR SKILLSET - WHAT YOU BRING TO THE TABLE

• Several years of experience in technical account management, solutions engineering, technical support, or implementation, ideally in B2B SaaS or health tech
• Hands-on technical knowledge of integrations, APIs, logs, networks, and device or MDM setups, with the ability to isolate issues across interconnected systems
• Great communication skills across technical and executive audiences, from discussing an interface with an IT lead to aligning on a rollout with senior management
• A structured, calm approach to managing multiple customers and open topics simultaneously, supported by data that demonstrates progress and impact
• Professional German and comfortable English, based in Germany, and willingness to occasionally travel to customer sites when a rollout or escalation requires on-site support; experience with care documentation systems such is a plus

🌱 GROWING TOGETHER - WHAT YOU CAN EXPECT AT VOIZE

• We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving frontline workers more time for people
• We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely across Germany
• Become a co-creator of our success with stock options
• Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible
• You decide when you work best, that means flexible working hours and a good hybrid set-up.

✨ READY TO TALK? APPLY NOW! 🚀

voize welcomes people from all different backgrounds, including age, citizenship, ethnic and racial origins, gender identities, individuals with disabilities, marital status, religions and ideologies, and sexual orientations to apply.

We're excited to hear from you!

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Quelle: Statistisches Bundesamt (Destatis), Tabelle; dl-de/by-2-0; eigene Berechnung