Customer Service Mitarbeiter/in

Introduction Be a part of the future of healthcare - Not just a career, but an opportunity to make a difference by 'CREATING VALUE BY HELPING PEOPLE'.'. If you are interested in transforming the healthcare sector globally, Q3 Medical meets your needs for personal and professional growth. We are a growth-stage commercial company leading innovations in biodegradable implants and micro invasive technologies for interventional radiology, gastrointestinal and open surgical procedures that will change the face of healthcare, provide better clinical outcomes and lower the overall cost of care.

Your Day-to-Day Responsibilities: - Customer Care: Act as reliable point of contact for our international client base, including customers in the USA. - Order Management: Process and manage customer orders within our ERP system. - Documentation: Issue shipping documents, commercial invoices, and necessary customs documentation. - Shipment Tracking: Track shipments, and proactively follow up with customers regarding status updates. - Internal Collaboration: Interface closely with internal departments, including the sales team, to align business operations with customer needs. Your profile What You Bring to the Team:- 3+ years of experience in order management / customer service / after sales or comparable operational role. - Experience working with an ERP system in a manufacturing company. - Familiar with MS Office - Fluency in both German and English language is required. Additional languages such as French or Italian are an advantage. - Experience with handling customs and export documentation is beneficial.What we want:- Ability to juggle multiple tasks with efficiency and accuracy. - Stron interpersonal skills with the confidence and assertiveness to adapt to a fast-paced and changing environment - Flexible and strong individual who can resolve operational challenges and bring people together to work for the future of the business - Self-starter eager to grow both personally and professionally and is willing to be continuously challenged with a learning mindset We offer At Q3 we are dedicated to building an inclusive, diverse and authentic workplace so if you think you have the relevant experience, skills and knowledge but it doesn’t line up with the description we would love to hear from you regardless.