IT Governance Analyst (all genders)

About tonies: tonies is the globally leading interactive audio platform for children with more than 10 million Tonieboxes and 125 million Tonies sold. The intuitive and award-winning audio system has changed the way young children play and learn independently with its child-safe, wireless, and screen-free approach. Tonieboxes have been activated in over 100 countries, the content portfolio includes around 1,400 Tonies in several languages. Since its inception, tonies has achieved significant milestones, including listing on the Frankfurt Stock Exchange in November 2021 as well as a globally present team of over 550 dedicated professionals operating from various countries. Joining our tonies team means being part of an inspiring mission to create innovative and meaningful experiences for children around the world. Together, we’re shaping the future of play, learning, and imagination.

Your tasks You as part of tonies:

As part of the newly formed IT Strategy & Governance team, you will act as the operational "anchor," ensuring our global IT activities are transparent, aligned, and continuously maturing. You will facilitate the adoption of industry standards - such as ITIL and ISO 27001 - as pragmatic guides to help the organization reach the next level of operational excellence.

Your tasks and responsibilities will include:

Collaborative KPI & Performance Management: Coordinate with department leads to co-define and align Key Performance Indicators (KPIs). You will ensure that metrics across the ServiceDesk, Workplace, and Application teams are consistent, transparent, and roll up into a unified view for CIO leadership. Framework Orientation (ITIL/ISO 27001) : Use global frameworks as a "North Star" to help teams mature their processes. You will provide the structure and guidance needed to adopt these standards at a pace that fits our business culture. Integrated Policy Governance : Partner with the Manager Digital Trust & Security to maintain a cohesive library of IT policies. You ensure these policies are not just "on paper" but are practical and understood across our global locations. Risk Coordination Support : Facilitate the maintenance of the central IT Risk Register. You will help the technical experts translate security vulnerabilities into business risks that the Head of IT Strategy & Governance can prioritize. Process Maturation & Facilitation: Support the ServiceDesk and Application teams in identifying bottlenecks. You act as a consultant to help them refine their workflows in alignment with ITIL best practices without creating unnecessary bureaucracy Audit & Compliance Readiness : Perform regular "health checks" on our governance processes to ensure we are prepared for external audits and are meeting our internal quality standards. What we are looking for: Analytical Mindset: Ability to take raw operational data and turn it into meaningful reports and "governance-as-a-service" for other IT departments. Methodological Knowledge: Familiarity with ITIL (Service Management) and ISO 27001 (Information Security); you understand how to apply these frameworks pragmatically in a medium-sized, fast-paced environment. Collaborative Spirit: A "lateral leadership" style you can influence colleagues to follow processes and improve documentation through coaching rather than just policing. Strategic Support: Experience translating technical or procedural gaps into business-centric insights for leadership. Communication : Professional fluency in English and German to coordinate between global offices and local stakeholders. We offer Why tonies? Good to know: As part of our principles, we are committed to supporting inclusion and diversity at tonies. We actively celebrate our colleagues’ different abilities, ethnicities, faith and gender. Everyone is welcome and supported in their development at all stages in their journey with us. Contact We look forward to hearing from you! Sabine Schykowski Talent Acquisition Manager