Customer Service Representative

Introduction

Heilind Electronics is the largest distributor of interconnect products in the United States and a highly successful, internationally operating mid-sized company specializing in the distribution of high-quality electronic components (including connectors, switches, relays, sensors, and identification products). Founded in 1974 by Bob Clapp, Heilind remains privately owned. With more than 2,000 employees across 40 locations worldwide, we are the vital link between our customers and manufacturers—and we continue to grow.

Join our team!

Your tasks

About Role:

The major objective for this position is to provide essential elements of support for the Inside Sales Staff and Sales Management Team, while learning the key areas of our business in hopes of positioning yourself for future growth within the organization. The Customer Service position is responsible for order entry and maintenance, reporting, backlog review, and providing overall support of the sales team. The Customer Service Representative interacts with company customers by relaying order status information and helping to resolve customer complaints.

Your Responsibilities:

• Customer Master Data Management:
• Creation of customer prospects, maintenance, and validation of customer master data, ensuring accuracy, completeness, and up-to-date information.
• Order Entry:
• Accurate and timely entry of customer orders and frame orders, including reviewing orders against valid quotations and communicating any changes or deviations to customer prior order processing.
• Sample Orders:
• Processing and coordination of customer sample orders, including order entry and shipment coordination.