Senior Customer Success Manager (f/m/x)

Your profile

Become a part of our team if you

• Bring Senior CS Experience : Have 4-7 years of Customer Success experience in B2B SaaS, ideally with enterprise customers in complex, technical, or manufacturing-related environments. You understand process design, CS models, customer segmentation, retention levers, expansion motions, and how to drive measurable customer value in a high-growth SaaS environment.
• Think Strategically and Commercially : Can independently manage a complex customer portfolio, prioritize effectively, identify risks and opportunities, and drive initiatives across different stakeholder groups.
• Build Executive Relationships : Connect confidently with key decision-makers and executive sponsors, run strategic conversations, and are willing to travel 2-4 times per month to strengthen customer partnerships and build a vital customer community in the DACH region.
• Bring Technical and Industry Curiosity : You build up deep product and manufacturing knowledge, thrive on technical challenges, proactively resolve client issues, optimize product adoption, and ensure seamless integration to drive customer satisfaction and retention.
• Understand Manufacturing : Have firsthand experience with manufacturing processes and know the manufacturing industry from the inside.
• Speak Fluently : Are proficient in both German and English.

You can expect

• A remote-yes company, where you can decide every day whether you work from home, at our Stuttgart or Munich office, or at any Design Office in Germany.
• A permanent employment contract, 30 days of vacation, and the opportunity to participate in the company's success through our VSOP program.
• Modern hardware and the frame for a height-adjustable desk.
• An annual training budget of 1000 EURO for your professional development.
• In Germany: A subsidized job bike to escape city traffic and a Wellpass gym membership to stay active.
• A dynamic start-up atmosphere and an international team in which new ideas, creative approaches, and cooperation at eye level are valued.
• To enjoy Corporate Benefits, including discounts on fashion, travel, and much more from various companies.

Wir zeigen einen Auszug und einen Link je Anzeige, und den vollen Text, wenn die Quelle es erlaubt. Genannte Marken und Logos gehören ihren Inhabern.

Quelle: Statistisches Bundesamt (Destatis), Tabelle; dl-de/by-2-0; eigene Berechnung