Dutch-Speaking Customer Advisor – Telecommunications

### Your Qualifications

• Dutch at B2/C1 level or higher
• English skills are considered an advantage
• Strong communication and interpersonal skills
• Customer-focused mindset with good problem-solving abilities
• Comfortable providing technical troubleshooting
• Confident handling customer complaints and challenging situations
• Commercial mindset and comfortable identifying relevant sales opportunities
• Good computer skills and ability to maintain accurate documentation
• Previous experience in customer service, technical support, sales, or a call centre is an advantage but not mandatory
• Education or previous professional experience is preferred but not mandatory
• Currently based in Morocco or willing to relocate to Rabat
• Valid right to work in Morocco required, as visa sponsorship is not provided

### The Offer

• Indefinite employment contract
• 6-month probation period
• 44-hour working week
• Rotational shifts between 09:00 and 22:00 Monday to Friday, and 09:00 to 19:00 on Saturdays
• 4 weeks of initial training, Monday to Friday from 08:00 to 17:00
• Performance-based bonus and additional sales incentives
• Meal allowance based on days worked
• Health insurance
• Access to a professional learning platform
• Employee transportation within the Rabat, Salé, and Temara areas for eligible shifts and routes after training
• Position starts on-site in Rabat, with the possibility of remote work after the first 6 months based on performance
• Opportunity to develop experience across customer service, technical support, and sales
• International and multicultural working environment

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Quelle: Statistisches Bundesamt (Destatis), Tabelle; dl-de/by-2-0; eigene Berechnung