Head of Complaints & Issue Management

Introduction We are an owner-managed, globally active company in the specialty pharmaceuticals sector with a clear mission: to be THE sustainable platform for long-established and trusted pharmaceutical brand products in various therapeutic areas. As a reliable partner to the research-based pharmaceutical industry, CHEPLAPHARM ensures the availability and supply of these medicines for the global market. This benefits not only our partners, but also patients around the world. We are proud that our specialised business model has enabled us to become one of the world's leading companies in the acquisition of original preparations within 20 years, and we continue to grow. The aspiration of our approximately 800 employees: Together, we want to ‘ ACHIEVE MORE ’. What makes your day with us special: You lead and develop the team by providing strategic direction, making key decisions, and ensuring the successful execution of departmental objectives. You organize, prioritize, and allocate tasks across the team while fostering effective collaboration within the department and across cross-functional functions. You oversee all vendor- and partner-related activities and act as the primary point of contact for escalations and critical quality matters. You are accountable for the end-to-end management of market complaints, claims, recalls, product-related alerts, and other quality-related issues throughout the product lifecycle. You are responsible for Product Quality Reviews (PQR), product stability programs, and the identification and supply of reference standards in compliance with regulatory and company requirements. You monitor and analyze product quality data, identify trends and risks, and drive continuous improvement initiatives to maintain and enhance quality standards. What sets you apart: You bring at least a Master’s degree in a relevant field, i.e. generally in the natural sciences, pharmacy or medicine You bring at least 7 years of relevant professional experience. You bring at least 4 years of Leadership experience. You have a broad knowledge in the field of Quality, especially in Complaints, Issue Management and PQR. You demonstrate strong analytical and strategic thinking, with the ability to manage complex topics. You are a strong communicator with experience in cross-functional collaboration.